Welcome to Haya Organic – your trusted source for pure, natural, and organic products in Bangladesh. By accessing or using our website (www.hayaorganicbd.com), you agree to the following terms and conditions. Please read them carefully.

1. General

• Haya Organic is an online store based in Bangladesh offering organic and natural products such as honey, pickles, herbs, oils, and more.

   

• By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

   

2. Product Information

• We strive to ensure that all product details, images, and prices are accurate and up to date. However, minor variations may occur due to natural sourcing and handmade packaging.

   

• All health-related claims are based on traditional use and publicly available information. We do not offer medical advice.

   

3. Orders & Payments

• Orders can be placed via our website or official social media channels.

   

• We accept bKash, Nagad, Rocket, and Cash on Delivery (COD).

   

• Orders are confirmed only after full payment (except COD).

   

• Haya Organic reserves the right to cancel or reject any order at our discretion.

   

4. Shipping & Delivery

• We deliver across Bangladesh. Delivery times typically range from 2–5 working days depending on the location.

   

• Delivery charges may vary based on order size and destination.

   

5. Returns & Refunds

• Due to the nature of our products (consumable and perishable), we only accept returns if:
  
  
  • The product was damaged or spoiled during delivery
    
    
  • You received the wrong item
    
    
• Claims must be made within 48 hours of receiving the product. Proof (e.g., photo/video) may be required.
  
  
• Refunds will be processed via the original payment method or store credit.